AN OPEN LETTER
Communication and punctuality are the heart of our appointment-based scheduling. When booking an appointment, please keep in mind that we provide enough time for our naturopathic doctors and staff to be able to comfortably address your health concerns and provide the supportive experience that you deserve. If you are running late for a scheduled appointment, we require that you phone ahead of time to notify our receptionist as this can cause your naturopathic doctor to be late for other scheduled patients. Please be advised that arriving late for an appointment means that we might not to be able to address your concerns to their full extent or at all. Mutually, if your naturopathic doctor is running behind with another patient, we will notify you as soon as we are able.
Unless it’s an emergency, our clinic has a firm policy of requiring 2 business days notice when cancelling or rescheduling an appointment. Failing to do so will result in a friendly reminder of our policy and repeat offenders will be subject to a cancellation fee.
We want to thank you for continuing to be an integral part of the Natural Terrain family.
With passion and gratitude,
The Natural Terrain Team